Chinese-funded life insurance companies for customer satisfaction was higher than that of foreign capital

Life insurance customer satisfaction survey released ---

National Life Insurance Company in 2008 customer satisfaction survey results released yesterday, 57.3 percent of surveyed customers of life insurance company customer service is very satisfied or satisfied. From the nature of the company, the Chinese company's 57.7 percent customer satisfaction was higher than that of foreign investment and joint venture 43.6 percent customer satisfaction. The survey of 34 life insurance companies, 30 cities, nearly 22,000 samples.

Chinese-funded life insurance company overall customer satisfaction is higher than foreign investment and joint venture life insurance company of the reasons, on the one hand and foreign investment and joint venture related to the layout (of consumers in different parts of the request will be different), on the other hand, foreign investment and joint venture Chinese-funded companies and companies in the customers there are significant differences, which also determines the difference between their different expectations (of the joint venture and foreign customers is relatively young, educated, high income). In addition, individual foreign investment and joint venture has also affected the performance of its overall level.